At Image AI LLC, we are committed to providing a seamless and reliable experience. If you encounter any issues while using our AI image generator, please let us know so we can resolve them as quickly as possible.
1. How to Report a Problem
If you experience a technical issue, billing problem, or policy violation, please follow these steps:
📝 Step 1: Describe the Issue
Before reaching out, gather the following details:
✔ A clear description of the problem
✔ The device and browser you’re using
✔ Any error messages you received
✔ Screenshots (if applicable)
📩 Step 2: Contact Support
You can report issues through the following channels:
📧 Email: info@imageai.site
📞 Phone: +1 404 520 4517
🌐 Support Form: www.imageai.site/report-issue
Our support team will review your issue and respond within 24-48 hours.
2. Common Issues & Troubleshooting
🔹 Technical Issues
❓ AI image not generating?
✔ Try refreshing the page and resubmitting your prompt.
✔ Ensure your internet connection is stable.
✔ Clear your browser cache and cookies.
❓ Website not loading?
✔ Try using a different browser (Chrome, Firefox, Edge).
✔ Disable any ad blockers or browser extensions that may interfere.
🔹 Billing Issues
❓ Charged incorrectly?
✔ Check your Billing Dashboard for details.
✔ Contact us at billing@imageai.site with your invoice ID.
❓ Subscription cancellation not working?
✔ Visit Account Settings > Billing to cancel your plan.
✔ If the issue persists, email us at info@imageai.site.
🔹 Content & Policy Violations
If you come across content that violates our Terms of Use, such as:
❌ Hate speech, violence, or illegal content
❌ Copyrighted or trademarked materials
❌ Explicit or inappropriate images
📢 Report it immediately via our Support Form or email abuse@imageai.site.
3. Emergency Issues
For urgent matters such as payment fraud, security breaches, or account compromises, please call us at +1 404 520 4517 during business hours.
4. Response Time
- Standard Issues: 24-48 hours
- Billing Inquiries: 1-2 business days
- Urgent Security Issues: Immediate priority
We appreciate your patience as we work to resolve your issue. Thank you for helping us improve Image AI LLC! 🚀